How secure is paying online?
We take security very seriously all personal details including payment are processed on the very latest secure server using 128 bit Secure Socket Layer (SSL) architecture. Your credit/debit card details cannot be read or tampered with during transmission.

How do you keep prices so low?
We cut out the middleman and directly ship our blinds to you.

How do I measure blinds?
Click here to view or our fitting guide (1.1MB PDF).

We've also created a short video demonstrating how to measure and install your blinds. Click here to view (video will open in a new window).

Fitting Options
By Recess we mean blinds installed within the window opening (inside the recess). You supply us your exact recess measurements (width & drop) and we will custom make. For Wooden Venetians we will deduct 12mm from the width, Rollers 20mm and for Cellular we will deduct 9mm from the width so that the blind will fit into the recess when brackets are affixed.

By Blind Size, this is when you want your blinds to hang outside the recess. You supply us with the exact width & drop measurements for where you would like the blind to cover. The width & drop of the blind specified by you will be overall blind size and will be made exactly to the size specified with no allowance made by us.

Fabric Size, you supply the width and drop dimensions that you want the actual fabric to cover. The overall blind will be an additional 2.8cm - 3.3cm to the overall width to allow for fittings at either end of the blind.

Valance Options
Standard Valance, we supply you with a valance that is exactly the width of the blind plus 10mm. If the Recess option has been selected, then the valance will be the "width" -12mm (to allow for brackets etc) +10mm (to cover the brackets & fixings).

Mitred Returns, we supply you with a front valance plus two sides that have been cut to fit over the side of the blind headrail. You would generally order mitred returns for an outside fixing and/or sash windows where you can see the side of the blind/bracket. The mitred returns cover the fixings for a better finish.

Uncut Valance, we supply 2 mitred returns and a valance that is over long, you can then cut this on site to provide a perfect fit. You would generally order an uncut valance where 2 blinds or more meet, such as non sash Bay windows, providing a continuous valance.

How much tolerance should I allow when measuring the drop for Lumberjack Blinds?
The gap between the slats is 35mm and the strings can stretch a little after installation. So please allow for a tolerance of up to 35mm.

What size is the headrail on Lumberjack Blinds?
Depth = 61mm
Height = 41mm

How accurate are the colour swatches?
Whilst every effort is made to ensure blinds match swatches, however dye batches from our manufacturers may vary slightly from time to time. We cannot guarantee an exact match even on our samples unless paint finished, as wood is a natural material and does vary slightly in grain and shade although we are very accurate with our stains.

Is there a delivery charge?
Delivery is FREE within mainland UK for all standard deliveries, monday - friday 9am - 5pm. We offer non standard deliveries charged at the following rates:

£12 Before 3pm Mon - Fri
£16 Before 12pm Mon - Fri
£25 Before 9.30am Mon - Fri
£28 Before 2pm Saturday

We can make deliveries to Channel Islands, Northern and Southern Ireland for which a £38 base delivery charge applies.

How soon can I expect my delivery after I place my order?
You can select your delivery date at time of ordering, shortly after you place your order you will receive a confirmation email. We aim to deliver all orders within this time slot, however delivery dates cannot be 100% guaranteed, but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards.

What time of day can I expect my delivery?
All of our FREE deliveries are made between 9-5 Monday – Friday using Interlink our reliable carrier. Unfortunately, deliveries cannot be made at a specific time period if you opt for FREE standard 9-5 Monday - Friday delivery.

If you wish to receive your delivery at a specific time period, we can provide the option of pre 9.30am, pre noon or Saturday delivery options for an additional charge, please refer to website.

What happens if I miss my delivery?
We shall not be responsible for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control. We will attempt to deliver your goods to the delivery address specified at time of ordering a maximum of three times. In the event that we are unsuccessful in delivering your order for reasons beyond our control, you will be notified and a surcharge will be applicable for the return & redelivery of your goods.

Do I need to be present to receive my delivery?
IMPORTANT: A signature is required for all parcel deliveries.

Why have my basket contents not being saved /or why do I need to re-enter my login details?
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How will my personal details be used?
Your personal data will be used solely to fulfil your requests for our products and services.

We assure you that your personal data will not be passed on to third parties, sold, or rented, unless we have received your express authorisation to do so or are legally obligated to forward such data. We will keep you informed on discountblindcentre products, promotions and services only if you have consented to receive such information. For more details please refer to our Privacy Policy.